Terms of service

A hosted hospital management platform, its updates, and support at the level stated in your plan. We provide the software; the hospital provides the clinical judgement, the data and the people who use it.

EcoGenius is a record-keeping and workflow system. It is not a medical device, it does not diagnose, and it does not make or recommend clinical decisions. Dosage checks, reference ranges and alerts are conveniences that support a clinician's judgement — they never replace it, and a clinician remains responsible for every clinical decision.

• The hospital creates and revokes all staff accounts and is responsible for keeping that list current
• Patient logins are issued at the hospital against a verified identity; nobody registers themselves
• Credentials are personal — a shared login destroys the audit trail that protects both patient and staff member
• Tell us immediately if you believe an account has been compromised

You agree not to attempt to access records outside your role, to reverse-engineer the service, to resell access, or to use the platform to store data unrelated to running the hospital. We may suspend an account that is actively harming the service or its other users, and will tell you why.

The hospital owns its data. We claim no licence over it beyond what is necessary to run the service on your behalf. You can export it at any time, in a machine-readable format, without asking permission and without a fee.

We target 99.9% monthly availability, measured excluding scheduled maintenance announced at least 48 hours in advance. Group contracts carry a service credit where that target is missed. No hosted service is immune to failure, so the platform is built to keep working on a degraded connection and to reconcile when the network returns.

Fees are as stated on your order form, exclusive of GST, and payable monthly or annually in advance. Price changes apply from the next renewal and are notified at least 60 days ahead. We do not raise prices mid-term.

Either party may end a monthly plan at the end of any billing period. Annual contracts run their term unless the other party is in material breach and has not fixed it within 30 days of being told.

On termination we provide a full export and delete our copies within 30 days of you confirming receipt. We do not withhold data as leverage over a commercial dispute.

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our aggregate liability in any twelve-month period is limited to the fees paid in that period, and neither party is liable for indirect or consequential loss.

These terms are governed by the laws of India, and the courts of Bengaluru have exclusive jurisdiction.

Questions about these terms go to sales@ecogeniustech.in.